Conflict is an almost daily event in corporate or congregational life. Wherever two or three are gathered, one is likely to disagree! The two classic ways of handling conflict are management and resolution.
Conflict management assumes that conflict is a constant feature of group life. The idea is to keep it within boundaries, not to eliminate it.
Conflict resolution sees conflict as an interruption of normal life. The idea is to find a solution, usually a compromise, as quickly as possible.
In most cases, however, neither approach adequately deals with the issue.
I learned that the hard way several years ago when dealing with a conflict between several employees in our church’s preschool and the school’s director. As pastor, I was called in to find a solution.